Our Patient Charter outlines our commitment to providing exceptional dental care to our patients while building positive relationships based on trust, respect, and open communication. This document serves as a guide for our team. It sets out our expectations for our relationship with our patients, ensuring we maintain the highest standards of professionalism, ethics, and quality in all aspects of our practice.
We are dedicated to building positive relationships with our patients based on trust, respect, and open communication. With preventive care at the heart of everything we do, we strive to provide our patients with exceptional dental care tailored to their needs. We are confident in the quality of our services, and all our recommended treatments come with guarantees.
Our Patient Charter outlines what you can expect from us as your dental care provider and what we aim to achieve in our relationship with you.
We will provide exceptional dental care focused on prevention and tailored to your individual needs.
We will listen to your concerns and work with you to develop a personalised treatment plan that meets your goals and budget.
We will explain your treatment options and the costs involved
We will always seek your agreement before proceeding with any treatment.
We will respect your privacy and confidentiality.
We will ensure our practice is clean, comfortable, and safe for all our patients and staff.
We will strive to run on time and minimise waiting times for appointments.
We will provide clear information about our opening hours, fees, and policies.
To build a positive and lasting relationship with you built on trust, respect, and open communication.
You treat our team members respectfully. We ask that you do not raise your voice at any team member, as we will not tolerate aggressive behaviour or swearing.
You will feel comfortable and confident discussing your dental concerns and needs with us.
You will actively participate in your dental health and work with us to achieve and maintain a healthy smile.
You will keep us informed of any changes to your health, medications, or dental history that may affect your treatment.
You will attend your appointments on time, and let us know if you need to cancel or reschedule.
You will follow our recommendations for preventive care and maintain good oral hygiene habits.
We will ask that you make a reservation payment when booking your treatment appointments to reserve time in the diary.
